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Program Coordinator
(Bilingual, English/Spanish)

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Title: Program Coordinator
Department: Literacy Advance, Wilcrest campus
Manages the work of: Program Assistants
Reports to: Academic & Transition Services Director
Employment Status: Full-time, exempt

Department Description: Literacy Advance began as an independent nonprofit organization in 1964, providing literacy and language classes led by volunteer tutors. Literacy Advance joined MAM’s network of programs and services in 2018, expanding our geographic reach and enhancing our programmatic offerings to adult learners.

The Literacy Advance Program at MAM offers English as a Second Language (ESL) and related literacy classes to adults, helping them to succeed in the workplace, in school, and in the community. The program serves adult students and their families, supports volunteers in tutoring and non-tutoring roles, and manages classes at its campus in the Westchase District.

Position Summary: The Literacy Advance Program Coordinator works closely with volunteers and learners, maintaining high levels of customer service, and pro-actively determining challenges and proposed solutions for the best program delivery possible.

The Coordinator is responsible for supporting ESL classes throughout their life cycle, matching trained community volunteers to appropriate class opportunities and supporting both volunteers and adult students through each semester. The Coordinator monitors attendance, conducts pre- and post-tests, disseminates information to both volunteers and students, and manages schedules.

The Coordinator supervises two Program Assistants, attends meetings and trainings, participates in professional development activities for self and volunteers, and works collaboratively with all programs of MAM and external partners as required.


  • Effectively manage assigned classes;
  • Supervise, support, coach, mentor, train and monitor the performance of assigned volunteers, interns, and/or staff as appropriate;
  • Implement approved curriculum and assist volunteers in using appropriate and approved supplementary activities and materials;
  • Ensure that there are adequate facilities, equipment, and supplies available when and where needed;
  • Work collaboratively with other program and agency staff to ensure that program initiatives are well coordinated with other programs and services offered at MAM and by external providers;
  • Cultivate and maintain effective, mutually beneficial collaborative relationships with a variety of community partners;
  • For and on behalf of MAM, attend and effectively participate in meetings, trainings, and other events as appropriate;
  • Ensure that the Academic & Transition Services Director, and other staff as appropriate, are up-to-date on programmatic activities, status of goal achievement, upcoming priorities and opportunities;
  • Ensure that program performance is closely monitored with an eye to continually improve performance and achieve outcomes; recommend changes to effect same;
  • Plan and implement program registration events, classes, entry/exit assessments;
  • Maintain up-to-date records (database and others as appropriate) on student demographics, attendance, progress, skill level and efforts;
  • Assist with program evaluation activities, including data collection;
  • Submit activity reports as needed and requested; and
  • Participate in professional development of self, assigned staff, and volunteers.


  • Coordinate, under the direction of the Academic & Transition Services Director, day-to-day volunteer tutor and learner activity – new class formation; matching of learners and tutors; monitoring attendance; conducting pre- and post-tests; dissemination of information; and responding to volunteer and learner requests for information and support;
  • Coordinate registration events and work with team to ensure smooth process and flow, and assist with learner intake and assessment processes;
  • Carry out all forms of student communications – in person; telephone; emails, as well as contributing to wider forms of student communication such as web-based communication and student announcements;
  • Foster a collaborative, mutually beneficial relationship with the Volunteer Coordinator, program staff, and the wider MAM team to ensure optimal goal achievement;
  • Provide secondary front-of-office support, including answering phones and covering front desk from time to time;
  • Represent the student perspective in internal and external discussions;
  • Contribute to the overall development of programs and services;
  • Contribute new ideas and concepts for program themes, materials, and resources to supplement, expand, or replace existing program components;
  • Participate in discussions and reporting on progress, trends, and appropriate recommendations or conclusions;
  • Ensure that programmatic data is consistently collected, maintained, and analyzed;
  • Ensure compliance with all procedures and policies;
  • Contribute to agency discussion and planning for current and future program services;
  • Pro-actively report program challenges and proposed solutions to Academic & Transition Services Director;
  • Enter and collect data, compile reports, and assist in accurate record keeping;
  • Plan and assist with execution of learner/volunteer events;
  • Demonstrate pro-active approach to continually learning about adult and family literacy and keeping abreast of new information in the field;
  • Participate in MAM community events as needed;
  • Participate in staff meetings and professional development opportunities, and
  • Assist with other tasks as required.


  • Bachelor’s degree required;
  • TESL certification preferred;
  • Bilingual (Spanish) required (read, write, speak);
  • Effectively self-aware and with demonstrated ability to communicate effectively with a broad diversity of staff, volunteers, clients, and collaborative partners both orally and in writing;
  • Excellent mastery of professional boundaries;
  • Experience supervising/coordinating/managing volunteers;
  • Commitment to the MAM mission*;
  • Demonstrated ability to work with people from all walks of life and treat them with dignity and respect;
  • Culturally aware and supportive of a growing, diverse client base;
  • Strong work ethic, self-directed, flexible, finishes what is started;
  • Intermediate skill with Microsoft Office Suite in order to draft correspondence, training materials, email, and internet research;
  • Reliable transportation in order to travel to make deliveries, attend meetings, and other training events;
  • Able to work three evenings per week (Tuesday, Wednesday, and Thursday) as well as during the day on Saturdays.

Physical Demands:

  • Regularly required to talk and hear;
  • Regularly required to stand, walk, bend, kneel, sit, use keyboard, handle or feel objects, tools, or controls, and reach with hands and arms;
  • Required to have the ability to lift and/or move up to 25 pounds;
  • Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions / Work Environment:

  • Primary work location is a climate-controlled indoor office environment;
  • Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

To apply for this position:

Send a cover letter with your resume, completed application form (see separate document, linked at the top of this page), three work-related references and your salary expectations to Colleen Mayer, Academic & Transition Services Director at Literacy Advance:

No phone calls, please.

* MAM’s mission is to assure that families have the means to meet their basic needs. See our website, for more information about our programs and organizational background.


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