Literacy Advance seeks to hire an experienced and skilled professional to serve as Volunteer Coordinator.
This position is available May 21.
The mission of Literacy Advance of Houston is to transform lives and communities through the doorway of literacy. Considered the premier agency for community-based literacy programs in Houston, Literacy Advance helps adults read, write, communicate, and understand English to enable them to succeed in the workplace, in school, and in the community.
Literacy Advance offers basic reading classes, basic English classes, Transition services, and Family Literacy activities, which are supported by trained volunteers. Literacy Advance serves learners and their families, supports volunteers in tutoring and non-tutoring roles, and manages classes at its main location in west Houston, as well as at satellite sites in Clear Lake and Brookshire.
Established in 1964 by a small group of dedicated volunteers, Literacy Advance is a United Way of Greater Houston agency, an accredited affiliate of ProLiteracy and the Houston Center for Literacy, and a member of Literacy Texas and the Better Business Bureau. For more information about Literacy Advance and its programs, please explore this website or find us on Facebook.
Job Description Summary
Volunteers are an essential part of Literacy Advance programs and are highly valued by the agency and its stakeholders. The successful candidate will understand the significant role volunteers play in Literacy Advance programs, and have the ability to work with a diverse group of motivated and dedicated volunteers who have all chosen to give back to the Houston community by giving of their time and talents.
Literacy Advance provides literacy programming at three sites in Houston, at all of which volunteers are needed for program delivery. The Volunteer Coordinator is responsible for the recruitment, follow-up, training, support, and coordination of volunteers for all programs and activities, working closely with the rest of the Programs Team. The role covers all sites, and all activities must be performed in accordance with the standards set out by the organization. The position reports to the Academic & Transition Services Director.
A Bachelor’s degree is required; an emphasis in adult education, social services, or related field is preferred. However, all disciplines will be considered.
In addition, at least two years of professional work experience is preferred. Excellent interpersonal, communication, and presentation skills will be required for successful growth within the role.
The successful candidate will possess outstanding customer service skills and the ability to develop and maintain positive working relationships with volunteers, students, staff, and other agency stakeholders. The Volunteer Coordinator will be able to work independently, showing discretion and mature judgment, within the context of our programs.
The successful candidate will have excellent organizational abilities. Broad computer skills are required, including Microsoft Office suite and data entry best practices.
The Volunteer Coordinator has the following responsibilities:
- Coordinate recruitment of all volunteers, for all volunteer roles, following up with all new contacts;
- Create new opportunities for volunteer recruitment and build positive relationships with local agencies;
- Coordinate New Tutor Training, along with the initial follow-up of newly trained tutors and their referral to another member of the Programs Team for ongoing support and liaison, proposing training updates and improvements as needed, and assisting in making changes;
- Coordinate ongoing tutor training and enrichment;
- Track the retention of volunteers throughout the recruitment process and from training to placement, and manage the path of the volunteer through all volunteer experiences at Literacy Advance;
- Work with the Programs Team to determine volunteer roles and requirements;
- Match non-tutor volunteers with appropriate roles and tasks, according to their interests and abilities and in response to requests from agency staff, and organize all onboarding, orientation, and training needed, occasionally working with larger groups for short-term volunteer projects;
- Act as the primary custodian of all resource materials used by tutors for class, including maintaining inventories, displaying samples and otherwise recommending appropriate resources to tutors, and notifying supervisor of any problems, issues, requests, or needs;
- Actively participate in communications with all volunteers, via email, on the agency website, and in other media;
- Coordinate a regular schedule of volunteer appreciation, social, and other activities in conjunction with volunteer helpers and assistants, including our annual Around the World celebration, that demonstrate the agency’s gratitude to volunteers and celebrate their dedication, including organizing and writing nominations of our volunteers for awards and other recognition;
- Demonstrate pro-active approach to continually learning about adult and family literacy and keeping abreast of new information in the field;
- Become an efficient user of Literacy Advance’s programs database system, Efforts to Outcomes (ETO);
- Maintain accurate records of all volunteer contact, including data entry for volunteers, tracking of volunteer hours, and assisting in collection of volunteer surveys and feedback;
- Ensure all volunteer-related paperwork and forms are kept up to date, including those on agency website;
- Provide secondary front-of-office support, including answering phones and covering front desk from time to time;
- Provide tutor testimonials, outcomes and summaries for reporting, and coordinate and assist with the creation of program-specific content for agency newsletter and website;
- Perform other duties as assigned.
Salary & Benefits
This is a full-time, non-exempt position based at our Wilcrest office location in west Houston. This position is eligible for health and dental benefits, as well as a PTO accrual as outlined in the agency handbook.
Evening and occasional weekend work will be required. Occasional visits to our community partner locations and our Bay Area and Waller offices may be required and reliable transportation is also necessary, with mileage and expenses reimbursed according to agency policy guidelines.
Salary range is $28,000 – $34,000, with final salary depending on experience and qualifications.
Send resume and cover letter describing your qualifications to the following.
No phone calls please.
Our apologies, but only short-listed candidates will be contacted.
Click on the image above for details.
- 175 adult students took reading classes (Adult Basic Education, or ABE)
- 1,165 adult students took English classes (English as a Second Language, or ESL)
- 770 classes of all types (reading + English + supplemental)
- 99% of students made progress toward a life goal
- 260 volunteer tutors
- 10 Family Literacy Events
- 850 Family Literacy attendees
- Over 2,000 new books given out to kids
- 600+ check-in phone calls made in the aftermath of Hurricane Harvey