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CEO

Melanie Fisk

melanie fiskMelanie holds MSW and MBA degrees from the University of Houston and brings her driving belief in education as the way to a more just and equal society to her daily work. She also brings an extensive community development and human service background to the agency through her activities with organizations such as DePelchin Children's Center, Nobel Women's Initiative, PeaceJam of Greater Houston, TEFL International, TeenLine and People Against Rape. Melanie served as the CEO of Literacy Advance from 2011 to 2014, then moved to a specially created role of Vice President of Client Services at SEARCH Homeless Services. She returned to Literacy Advance in 2016.

Kathryn BauchelleProgram Director

Kathryn Bauchelle

Kathryn has a background in education and languages, with degrees in language acquisition, literature, and education from the University of Sydney, Australia. She worked as a teacher of foreign languages and English literature in high schools in Australia and the UK, and served as a Head of Faculty for Modern Languages for six years. Her work with the Jubilee Debt Campaign, a London-based NGO, fueled her interest in social justice and community work, leading her to volunteer as an ESL tutor with Literacy Advance following her move to the United States in 2008. She joined the staff in 2009 as the Volunteer Manager, serving in this role for almost two years before becoming Program Director in 2011.

Heather KeaneWilcrest Program Manager

Heather Keane

Heather’s interest in adult education began in 2008, when she was a volunteer teacher at a small community center for immigrant and refugee students.  The work quickly turned into her life’s passion, and she has been in the field ever since.  Heather earned a Bachelor’s in Psychology from the University of Notre Dame and a Master’s in International and Multicultural Education from the University of San Francisco.  She has taught adult ESL and literacy at education centers in Boston, San Francisco, and Houston, and worked on community education projects in Cochabamba, Bolivia.  Heather brings experience in program administration and curriculum development, with a special focus on learner-centered curricula geared towards self-sufficiency and student empowerment.

Khushboo BansalOutreach Program Manager

Khushboo Bansal

Khushboo has a diverse background in business and education along with multiple years of volunteer experience. Before joining the team, she worked as a Consultant at Deloitte and Touche for three years and as a Business Analyst at Reasoning Mind for a year. Her educational background includes a BBA from the McCombs School of Business at the University of Texas at Austin and an MA in Education from Stanford University. Born in India, Khushboo has lived in Houston, Austin, Dallas, and Palo Alto. She considers Houston her home, where she lives with her husband and volunteers actively in the community. 

Maxine StefanoVolunteer Manager

Maxine Stefano

In her role as Volunteer Manager, Maxine pairs over 20 years of customer service, events marketing, and training experience in the financial services and travel industries with her passion for literacy. Since beginning in 2011, Maxine was a Literacy Advance volunteer in just about every capacity. She has tutored ABE and ESL classes at our Wilcrest location and partner sites, piloted new classes, led New Tutor Trainings and enrichment workshops, and represented Literacy Advance at various fundraisers and community events. In 2014, Maxine was honored with Volunteer Houston’s Award for Education. Maxine earned an English Linguistics degree from the University of Houston and is an active member of TESOL International Association. She joined the staff in March 2015.

Diana DelgadoTransition Coach

Diana Delgado

Diana holds a Bachelor's Degree in Education, and has experience working with high school students in the areas of language, geography, and psychology in her home country of Venezuela. Her experience as an ESL instructor for Even Start in 2005 led to her being hired as a Student Coordinator at Literacy Advance in 2007. One of the longest-serving members of the Literacy Advance staff, Diana was the Wilcrest Program Manager for two years, before moving to the newly-created Transition Coach role in 2013. In this role, she focuses on connecting students to other services and training, particularly to work-related opportunities.

Kathryn BauchelleProgram Director

Kathryn Bauchelle

Wilcrest Programs Team

Heather Keane

Wilcrest Program Manager

Heather Keane

Jose Garza

Wilcrest Program Coordinator

Jose Garza

Ruth Iglesias

Wilcrest Program Assistant (Daytimes)

Ruth Iglesias

Marjorie Warouw

Wilcrest Program Assistant (Evenings & Saturdays)

Marjorie Warouw


Outreach Programs Team

Khushboo Bansal

Outreach Program Manager

Khushboo Bansal

Jessica Orozco

Outreach Program Coordinator

Jessica Orozco

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renee mathez

Outreach Program Coordinator
(Waller County)

Renee Mathez


Bay Area Programs Team

Enedina Jasso

Bay Area Program Manager

Enedina Jasso

Eleanor Pollo

Bay Area Program Coordinator

Eleanor Pollo


Maxine StefanoVolunteer Manager

Maxine Stefano

Diana DelgadoTransition Coach

Diana Delgado

Development & Business Team

Sheila Murphy

Finance Manager

Sheila Murphy

Irene Evans

Executive Assistant

Irene Evans

Carrie Prewitt

Development Coordinator

Carrie Prewitt

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